Sprinkler Warehouse Reviews

I am surprised with their 4.5 stars reviews. Their product are flimsy, working for one day, leaks, bad product.
Their return policy even worse, they charge 20% restocking fees, no free return and they give you store credit, complete rip off, I do not recommend.

I have been trying to get the Sprinkler Warehouse system to accept my order for $400 in products but it keeps telling me that I have not selected a shipping address. In my customer preferences my shipping address is clearly set. I have had previous transactions with Sprinkler Warehouse using their Web system but this is failing. There are other problems with the human interface to their Web site related to getting to the customer dashboard. I'll have to use a local source to buy my gear.
My other, recent order went well and was delivered according to expectations.
Overall the Web site seems so close to working properly that I really wish them well. I am also happy to spend money with Texans so I hope they get their act together so I can patronize them in the future.

I spoke with a service representative by the name of Wynter. She was so helpful I was in awe, I had ordered the wrong product. It was totally my fault. She helped me take care my problem. She was very professional. She knows how to treat people. Whoever hired her saw the special kind of person she is. I have bought from sprinkler warehouse many times and have never been disappointed.

Ordered two weeks ago and no updates no ship date no communication at all. This is not a true warehouse it's a web site. Do not waste your time.

Wish I had read recent reviews before ordering- looks like my experience is far from unique. Seems like a previously good company that has tanked. This particular site seems to have unusually high ratings for this company whereas other review sites are MUCH less favorable - search around before making a purchase

Was initially drawn in by the prices - which seemed competitive.

TIMELINE:
06/19/2020 My order of 3x valves shipped the same day it was ordered and arrived 4 days later (06/23/2020). Strong start.
Cost: $53.49 + 16.07 S/H + 4.95 tax = $74.51

But that's the end of anything positive.

The valves arrived in a bubble mailer bag with minimal packing - clearly had been banged around and together. They also omitted 2 handles for the valves (everywhere else they are sold with knob included). *Looks like this same lack of care has happened to others per Yelp reviews.

06/23/2020 Emailed customer service re missing control knobs

6/26/2020 Emailed customer service again re missing control knobs (2nd attempt).

06/29/2020 Emailed customer service again re missing control knobs (3rd attempt).

06/30/2020 Called customer service. They had received emails. Intentionally only send one control knob when multiple valves of same type are ordered. But they will send the 2 additional knobs out. (These were never received).

Eventually gave up on the knobs and took the valves up to our cabin to install.
Found that they leaked/did not fully shutoff. Unclear as to cause, but were not functioning reliably despite having bought heavy duty valves. Suspect that they were damaged in shipping from lack of packing/care.

08/03/2020 Email customer service re defective valves requesting refund

08/06/2020 Call customer service re return of defective valves. They had received email. They will issue an RMA via email and we should send back. Claim we are JUST within their 60 day return window- what a joke.

08/10/2020 Tracking shows they received the return.

08/12/2020 Email to customer service requesting status of the refund. (no reply).

08/13/2020 Called customer service. Unaware it has arrived. Person responsible for price matching/exchange policies is out of the office for the week so that isn't an option.

08/14/2020 *Refund is credited back to the credit card but no notice of this nor explanation of amount.

08/26/2020 Email customer service regarding status. They reply same day that the refund was issued 08/14 and a non-itemized invoice showing a $46.74 credit with no explanation.
I'm assuming they charged us a 20% "restocking fee" on the defective items.

BOTTOM LINE:
Huge waste of time and energy dealing with this company and TERRIBLE customer service. They seem to actively ignore communications that they don't want to deal with and cut any corner they can.

If you are considering buying from them for some marginal price savings, it will not be worth it.

My guy, or girl, Wynter, was ridiculously knowledgeable and helpful. Seriously, never have I ever been more impressed by a customer service rep. He/She deserves a promotion and/or a raise. #Wynteriscoming #Imstoked

Bought 1 1/4" pipe cutters and over $100 worth of pvc pipe fittings. The fittings were fine but the blade on the cutters wore down very quickly in one spot near the end of the cut. Their website says"quality supplies" and "anufacturer warranty" but after three emails complaining about the cutters, they blew me off and said that I could buy more stuff from them by clicking on a link. I had called them a few times and was put on hold as caller #6 one time and #8 another and waited for 45 minutes and never got to speak to support. Terrible service and they don't stand behind their product.

It took them a week to call me back after several attempts to email them. I need to return 1 item and buy 2 new units. I was asking them too waive the shipping fee. The man on the phone got nasty and was yelling at me. He told me to use Amazon instead of his company if I wanted free shipping, then he hung up on me. ( He must have been having a bad day, at least he has a job while most of the country is unemployed) So that was I am going to do, take his advice and order from Amazon. I would suggestion to you that you do the same

I placed an order and received a shipment that was missing a key part that I paid for. Tried phone for help but on hold for over two hours without answer. Sent an email and over a week later no response. Avoid this company.

Want to let everyone know not to pay the extra $3.95 rushing fee or for Fed Ex any quick delivery I had placed an order 6/29/20 and its now going to be 7/9/20 and still have not received the product so this was a extra $30+ dollars for nothing been reaching out to the customer service department and still have not received a reply. Once asking when it will be shipped around 6 days out and then never received a response sent 2 other inquiries about the order and still have not received anything 2 weeks later. They may have taken $30+ dollars from me but hope people will read this and see it's not worth it and they will lose much more then the $30+ dollars. Order from Rainbird, K2 or Orbitz direct save your time and money.

These Sprinkler Warehouse people are incompetent. My order status kept indicating "Processing" and as I write this review the status is still "Processing". To add insult, they processed my payment to my credit card the day or the day after I submitted my order online. Who does this? Any reputable business does not process your card until the order ships. So after a month of not receiving my order and checking the status of my order, I call their Customer Service. This was also a negative experience. After waiting for forty-five minutes, I am connected to a person. I request that the woman have my money returned. She puts me on hold to check my order. She comes back and says she cannot see why this order was still "Processing". I said it cannot be from lack of funds. This person then promises me that she could Fedex the order and have it to me not the next day, but the second day. I figure I could not get the material from someone else any faster, so I trusted this outfit once again. The woman promised it would ship this afternoon, and I would receive an email confirming the shipment. Well the email never was received. I know they have the correct email address because I have no problem receiving these nerving emails asking how my order was. I find this a better and more appropriate response to that question. It has now been three days since I was promised to have received this order. Please no one else should waste their time with Sprinkler Warehouse, and DO NOT believe their webpage slogan, "Order today, ships 1-2 business days!"

I placed an order 12 days ago and it still has not shipped. After a week of placing the order and not receiving a traxkong number, I emailed them but never received a response. Then four days ago I called and after 90 minutes "on hold" was told it was being shipped that day. Am still waiting 12 days later...